I cancelled my WiFi but was still charged

Julian P. #20397
Julian P. #20397 Posts: 1 ✭✭
in Internet

I cancelled my Wifi early May, since I would be charged in mid May. I received all the appropriate messages stating that I must return the modem by early June. But a few days ago I was charged for an upcoming month of Wifi. This must be a mistake and I would like to be reimbursed. Thanks

Best Answer

  • Whizz
    Whizz Posts: 23,503 admin
    Answer ✓

    Hi Julian
    Thank you for reaching out to us.

    I can see that you ordered the unsubscription for your Fizz Home Internet plan on April 20th and selected the service deactivation date for 

    May 21st.
    Naturally, as your plan payday is set on the 12th of the month, you were charged for the current payment cycle on that day.

    You will be refunded in a pro-rated fashion for the last days remaining in the current payment cycle i.e from May 13th to May 21st.

    You'll be able to see this under My plans-> Transaction history from your end:

    https://fizz.ca/en/transaction-history


    All these days are also visible here:
    https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

    Thank you for your understanding.

    Have a good one!

    Andrei

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