Roaming and phone is not functional

Xavier
Xavier Posts: 1 ✭✭
in My Mobile

Currently in USA, roaming not working. I have no data, no voice, no sms or mms.


Using an android phone. This phone has previously worked. I added funds to my wallet and expected my phone to work.


Steps tried:


  • Reset network settings and manually set apn.
  • Manually select the network, I can successfully connect to ATT but get a portal that points to fizz.ca/en/jail. I am imable to connect to any other carrier. I get an IP address but no network. When i place a call,I get an automated error from AT&T telling me to dial 611 or call THEIR customer service line. This followed by a text directing me to the addon website for fizz even though my wallet has funds.

Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hi Xavier,
    Thank you for reaching out to us.

    I understand and I'm sorry to learn about the inconvenience.

    I can see that under your mobile plan you have Quebec coverage and under your Fizz Wallet you have added 20$ for the USA usage so you should have the ability to use your Data and SMS services there this way.
     
    Roaming calls (incoming or outgoing) will be available at a later time. We will update this FAQ when we have a firm date:
    https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options


    Please contact us directly and provide with the screenshots of your APN configuration as well as you other phone network settings that my colleague asked you for earlier today.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

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