I will be cancelling my service

Irkar

I've given up trying contact Fizz, this is easily the worst customer service I have ever dealt with. Its literally a joke, and when I find another provider I will be switching. I pay $55 a month and this is the kind of service i get, no thank you!

Idefizz

Hi @Irkar

What difficulty are you experiencing in contacting Fizz?

If it's to find a chat tool, try this:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose 💬 "Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

The WhatsApp way has been described in "how to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

The "?" not visible or does nothing? Make sure…

• you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
• you scroll through the page and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
• you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
• no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
• try in incognito mode
• JavaScript is enabled
• no VPN disables the rendering, some have ad blockers
• to empty your cache
• to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
• to try on another device (mobile, laptop, tablet)

Whizz

Hi Irkar
Thank you for reaching out to us.

We're sorry to hear that you're having a tough time trying to get in touch with us directly.

Our customer service is 100% digital which means that we communicate with our customers only via Facebook Messenger, WhatsApp Messenger, Live chat and e-mails.

You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:

https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.

Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

Thank you very much for your understanding, patience and collaboration.

Let us know how we can be of service to you.

Andrei

StefanM

You need to explain a bit more what your problem is exactly. Here we are a forum of users, happy to help you out but we need to know what the problem is and what you are trying to do :)