bonus dosent work

jade G.
jade G. Posts: 1 ✭✭
in Your Fizz Account
52421B45-8D70-41AB-B51E-AA422C7D52D7.png

hy, i want to activate a second bonus on my phone. When I clic on it , it say that i need to wait untiled 28/04/21 to activated it. We are obviusly past ta dated and i still cant make it work. Can someone help me ?

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello jade G.,

    I am sorry to hear about this situation. 
    Please contact our support team with a screenshot of this error message: https://fizz.ca/en/contact-us 
    They will escalate a ticket to the technical team and this will be easily fixed. 

    Have a good one,
    -Alex

Answers

  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    Looks indeed like a bug.

    If it is session-related, try to explicitly sign-out and sign back in to see if it works.

    Otherwise, chat with Fizz.

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Yeah, looks like a bug to me too. Best you contact Fizz support. I am sure they will be able to help you out I this regard.

This discussion has been closed.

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