Billing: price difference from 30 mbps to 60 mbps
I am looking into upgrading my internet speed from 30 mbps to 60 mbps (unlimited). On the previous screen, it’s from 40$ to 45$. When I attempt to save the changes, the next screen (screenshot above) shows a 15.49$ increase. Can someone explain the breakdown? Thank you!
Best Answer
-
Not sure about the previous screen. But if you are currently paying $42 (w/ tx), it is because prices increased since you subscribed to that 30-plan. It is currently 45$+tx. Any change and you will loose your privileged pricing.
The desired 60Mbps is priced correctly at $50+tx at $57.49 .
1
Answers
-
Hello Colin W.,
I am sorry to hear about this situation.
The current price for the 60 MBps plan is $50 plus taxes ($57.49 tax included).
You can verify that on our website here: https://fizz.ca/en/internet?DATA_CAPACITY=10250&DOWNLOAD_SPEED=5012&PLAN=1000
If you encounter any issues please contact our support team for further investigations: https://fizz.ca/en/contact-us
Please make sure that you have screenshots regarding this situation.
Have a good one,
-Alex0
