Received an email saying that my mobile plan price will change, but that's already what I'm paying??

Sebastien C. #37494
Sebastien C. #37494 Posts: 16 ✭✭
edited May 2021 in My Mobile


So weird one here: I joined Fizz at the end of last year (December or January I think) for Internet and Mobile. Nothing to say so far, quite satisfied with both services.

When I joined I got the 30$ plan for mobile, and been paying that since (before taxes).

Today I received an email saying that the price of my mobile plan would change, and already I was like ''here we go again, same bullshit as last ISP will start again with the constant increase'', but the email said the price of my mobile plan would change to... 30$? Err ok? I already pay that...

Anyone else in my position? Just find it kinda weird here, and says that it will apply on my next billing cycle...

EDIT: I just saw that I posted that on the french section of the website, sorry, will ask on the english side :(

Best Answer

  • Idefizz
    Idefizz Posts: 3,001 ✭✭
    Answer ✓

    Whizz Jay confirmed, in this other French thread, that a quite similar email to yours was sent by error :

    [...] Je peux confirmer que cet courriel a été envoyé par erreur. Veuillez ignorer et désolé pour la confusion. [...]

    So it might very well apply to you too.

    EDIT: I just saw that I posted that on the French section of the website, sorry :(

    A Whizz will probably move it in the correct language.


  • Dgjf
    Dgjf Posts: 3,123 ✭✭

    Yes its seem an error i receive the same mail but with mu currant montlhy peice of 9$ so its seem there no change at all in the end.

  • Zenthar
    Zenthar Posts: 517 ✭✭

    Same here, got an email saying a price hike to the price I'm already paying. Kind of worrying until you realize there is 0$ difference.

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