Can I transfer an Add-On?

Shauna K.
Shauna K. Posts: 1 ✭✭
in Your Fizz Account

Hello there!

I have 2 numbers on my account and accidentally put the add-on on the wrong number (international calling) -- is there any way to have it transferred to the correct number?

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hi @Shauna K.,

    Thank you for reaching out to us. 

    I checked on this case and am sorry to inform you that there is no option of transferring an Add-on from one mobile plan to another. You can only use it under the plan via which you purchased it, which I can see you did so in this case, we can't refund you for it either.

    More details can be found here:

    https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    We're sorry for any inconvenience this may have caused you.

    Thank you very much for your understanding.

    Have a good one!

    Andrei

Answers

  • samisheikh
    samisheikh Posts: 192 ✭✭

    Hi Shauna,

    Sorry to hear that you added the add-on on the wrong number but I don’t believer you can change that yourself. You may contact the support and ask them to change it for you. They will likely open a ticket for you.

    Chances are slim but it’s work a try.


    Thanks,

    Sami

  • StefanM
    StefanM Posts: 1,453 ✭✭

    As suggested, please try to reach out to support. Maybe they can manually help you.

This discussion has been closed.

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