Bedtime schedule issues
Hi,
i have bedtime shedule setup from 8pm to 7pm. At 7 pm the devices connect to the router but is says no internet.
from Fizz app i cab see the device unlock at 7pm and says device online, but no internet on the devise. when i turn off the bedtime schedule in the app, my devices now have internet. i reset the modem to factory default, still the same.
it use to work fine before, this started a few weeks ago.
please advise for a fix.
Best Answer
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Hello Yeeman Ramtohul,
I am sorry to hear about this situation.
Have you tried reinstalling the application?
If the issue persists please contact our support team for further investigations: https://fizz.ca/en/contact-us
Have a good one,
-Alex0
Answers
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This issue is something that I have noticed recently as well. It seems as though the Fizz app time setting is 3 hours ahead. A device with a bedtime of 7:45 disconnects at 4:45 and one with a bedtime of 11 stops at 8:00. I don’t know how to fix the app’s internal clock setting. Maybe the company should be informed to look into it.
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