I received # gig of my mobile data less than normal (2 gigs instead of 4 gigs)

youssouph
youssouph Posts: 1 ✭✭
in Internet

Hi fizz,

I usually have 4 gigs / month but the in this current month I received 2 gigs instead of 4. What's is going on.... I seriously need help to fix.

Best Answer

  • Whizz
    Whizz Posts: 23,502 admin
    Answer ✓

    Hello youssouph,

    Thank you so much for your message. I kindly wish to inform you that I checked and your mobile plan includes 2Gb of data in the monthly payment. Normally, there was more data remaining because it was rollover data, which you are also able to check on your side from My plans - Details.

    For more information regarding rollover batches of data, you can take a look at our page: https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work If you need data right away, I can recommend getting data add-ons from My plans - Manage Plan - Add-ons. Or, there's also the possibility of adjusting the plan to include more data if needed, and the new plan will take effect at the beginning of your next payment cycle: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan


    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana

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