Why is the " make a payment " button\option greyed out ?
Added another CC to my account, however the option to pay is greyed out.
Any suggestions ?
I need this phone line ASAP...
Best Answer
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Chat with Fizz to fix this. They'll tell you is happening or might have to open a ticket for you.
According to a Whizz in the following French thread, a grey button means it is blocked maybe because the client failed at doing a manual payment.
Chat bubble is the best tool to reach Fizz. To chat:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
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Answers
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I don't understand why its so hard for Fizz to provide readily available billing or technical support for their customers.
Like yeah I messed up, but it shouldn't be that complicated to obtain support or to be able to pay your own bill to unfreeze your account.
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@Idefizz Chatting w\ support right now, thank you for the assistance. Its not intuitive but I know where to go now.
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I agree, Fizz is always a bit problematic with their payment. Sometimes there are issues for now good reason. Usually its quite a long process to get payment issues fixed.
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