Instalation appointment.

alvb_alexandre

I had an installation appointment set for today, between 7:30am and 12:30pm. Nobody showed up. What should I do? 

Whizz

Hi alvb_alexandre,
Thank you for letting us know about this matter.
I can see that your Internet plan is active and running following the appointment on Friday.

If you experience any difficulties with your connection, don't hesitate to let us know:
https://fizz.ca/en/contact-us

Thank you very much for your understanding.

Have a good one!

Andrei

Idefizz

Wait a bit more as the tech may be delayed. Though they usually call for that. Each install is different.

After a short while TODAY, chat with Fizz to reschedule. Otherwise, the option to reschedule yourself should appear to you in your account maybe much later today but surely tomorrow.

To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.