Hi! I cannot use data and connect to the Fizz Network since I subscribed and put in my new simcard

JeanSebastienB
JeanSebastienB Posts: 1 ✭✭
edited May 2021 in My Mobile

Ever since I switched to Fizz and put my new simcard roughly a month ago, I cannot use data. I can make and receive texts and phone calls, but must connect to wifi in order to use internet. I never received the two texts meant to configure APN, nor was I able to resolve the problem by doing it manually. I've made other verifications, but nothing seems to work. Can someone help me with this issue?

Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hello JeanSebastienB,

    Apologies for the unpleasant situation.

    Firstly, please verify through the link bellow if your phone is compatible with the frequencies required for the mobile data to work properly.

    https://fizz.ca/en/faq/compatible-devices

    If you are using an iPhone, you do not have to configure the APN settings, but you will need to make sure that you have the latest iOS and Carrier installed on your phone. I suggest to perform a quick power reboot to your phone and after that have the airplane mode turned on for 30 seconds then turn it back off and test again to see if the issue persists. A few more helpful tips can be found here:

    https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

    If the situation with mobile data still persists, please reach us directly so we can verify the issue further with you.

    Thank you for your understanding.

    Have a good day.
    -Catalin 

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