Why I cannot make any calls but I can receive them?

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MelissaC221
MelissaC221 Posts: 2 ✭✭
edited May 2021 in My Mobile

Hello, I already paid my monthly plan and I don't know why I'm able to receive calls but I cannot make them. There is a message that says: you're not allowed to this service, please call 611, and when trying to call 611, I cannot do it either. HELP!

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  • Whizz
    Whizz Posts: 19,177 admin
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    Hello Melissa,

    I am sorry for the situation encountered.
    I have verified your account and I see that indeed the payment fOr your mobile plan passed, and your line is fully active now.
    Can you please test with multiple phone numbers, and also take a look at the steps from our FAQ: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    If the situation persists after these steps, please contact us in private in order to help you further and find a solution. Here you can find the ways to reach us: https://fizz.ca/en/contact-us
    Have a great day!
    -Adelina

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