you received my return (a phone) 7 days ago, but your website states you have not yet received it.

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montreel
montreel Posts: 2 ✭✭

you received my return (a phone) 7 days ago, but your website states you have not yet received it.

Thank you

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  • Whizz
    Whizz Posts: 20,510 admin
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    Hello Montreel,

    We're truly sorry to hear about this situation. I kindly wish to tell you that I checked your account and the device shows as still on route to us. If you've tracked the shipment and it appears as received by Fizz, please reach out to us in private on any channel you'd prefer, with the tracking number, so we can further help: https://fizz.ca/en/contact-us

    Thank you so much for your understanding.

    Have a lovely day,

    -Ioana

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