Double billing

Denise2u
Denise2u Posts: 2 ✭✭
in Your Fizz Account

Fizz charged me twice this month and cannot reach anyone

Best Answer

  • Whizz
    Whizz Posts: 23,457 admin
    Answer ✓

    Hello Denise2u,

    I am sorry to hear about this.
    I just verified all your plan and I can't see any double charge.
    I can see that you have 2 mobile plans that renew on the same and for the same amount.
    Maybe that caused the confusion?  You can verify this from My plans > transaction history. 
    If this not the situation please contact our support team for further investigations: https://fizz.ca/en/contact-us 


    Have a good one,
    -Alex

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