What should I do and or am missing something?

Paz
Paz Posts: 1 ✭✭
in My Mobile

Activation pending for over a week for my phone transfer...received message only says technical difficulties..working on problem!

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓

    Hello @Paz

    This is very abnormal. It should be a matter of hours.

    Did you receive a text message about the transfer authorization request?

    Is there anything in your notifications? https://zone.fizz.ca/dce/customer-ui-prod/#/account/notification


    The following page has the different issues regarding line transfer issues: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do


    In any case, I suggest you chat with Fizz right away because

    Depending on the situation, you may need to choose a new number. Either way, the issue needs to be resolved within one payment cycle. If it isn’t resolved, your plan will be cancelled three days before the end of your payment cycle.

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

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Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭

    I agree, this is not normal. Best thing would be to reach out to Fizz support via Live Chat. I am sure they can help you out and reinitiate the port. Good luck.

  • Whizz
    Whizz Posts: 23,079 admin

    Hi Paz,
    Thank you for reaching out to us with this case.

    Rest assured, I've escalated this situation to our specialized team and asked them to handle it for you in the shortest time possible, thus making the transfer of your number to Fizz possible and the activation of your plan with us complete.

    You will be notified by us via email once a solution has been found by them.

    Thank you very much for your understanding.

    Have a good one!

    Andrei

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