Activation pending for over a week for my phone transfer...received message only says technical difficulties..working on problem!
This is very abnormal. It should be a matter of hours.
Did you receive a text message about the transfer authorization request?
Is there anything in your notifications? https://zone.fizz.ca/dce/customer-ui-prod/#/account/notification
The following page has the different issues regarding line transfer issues: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
In any case, I suggest you chat with Fizz right away because
Depending on the situation, you may need to choose a new number. Either way, the issue needs to be resolved within one payment cycle. If it isn’t resolved, your plan will be cancelled three days before the end of your payment cycle.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
I agree, this is not normal. Best thing would be to reach out to Fizz support via Live Chat. I am sure they can help you out and reinitiate the port. Good luck.
Hi Paz,Thank you for reaching out to us with this case.Rest assured, I've escalated this situation to our specialized team and asked them to handle it for you in the shortest time possible, thus making the transfer of your number to Fizz possible and the activation of your plan with us complete.
You will be notified by us via email once a solution has been found by them.Thank you very much for your understanding.
Have a good one!Andrei