What can I do

Mathis Posts: 4 ✭✭

It's supposed to take 2 hours apparently to transfer a phone number. I did everything right, activated my sim card, chose plan, received the text from my current provider (Videotron) asking me if i accept my phone number being transfered, answered YES. I put the new sim in my phone and it's been over 2 hours.

On my Fizz account it's still says : Activation Pending and on my Phone i get No Service. I don't understand what could be wrong

Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓

    Hello Mathis,

    I am sorry to hear about this situation.
    I have verified and the order is still being processed by our system.
    It is probably just a delay but I have escalated a ticket to our technical team to investigate this just to be sure.
    We will contact you right away via e-mail once we have any updates.

    Have a good one,


  • Mathis
    Mathis Posts: 4 ✭✭

    There is no progression whatsoever and it has been over 12 hours

  • Mathis
    Mathis Posts: 4 ✭✭

    What am i supposed to do?

  • laklach
    laklach Posts: 3 ✭✭

    modem s'allume et s'eteint

  • Mathis
    Mathis Posts: 4 ✭✭

    qu'est-ce que tu veux dire par modem s'allume et s'éteint?

  • Idefizz
    Idefizz Posts: 3,001 ✭✭

    That other comment was posted by error as it refers to another thread not related to you issue. Ignore it.

    For your issue, check spams in your emails as the @Whizz said they'd email you for any updates.

    Also, try to remove-replace the SIM card or reboot your phone as they are common quick fixes (may not work tho).

    FYI, other reasons to line transfer delays are described at https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    If you still see nothing in your emails or those fixes don't work, chat with Fizz to have this cleared out. To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

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