MSISDN

Rowan

Hi,

I tried to use private share in my Samsung phone but it says that it can't read my phone number from my SIM which it uses as an ID. It said to contact my service provider (Fizz) and to ask them to add my phone number to my SIM as the MSISDN.

Idefizz

HI @Rowan

You probably need to chat with Fizz to get that done, and I'm not even sure they could do it remotely for you:

The app details specify in its WHAT’S NEW ↗️ that :

Added telephone number verification method through IMS (VoLTE).

If phone number cannot be read from the SIM card, you need IMS (VoLTE) connection so that we can read your number

The problem is I believe Fizz does not do VoLTE yet.

This other external forum posts suggest you need to update the OS as a solution:

• thread #1 https://eu.community.samsung.com/t5/galaxy-s20-series/private-share-new-app/td-p/2961886/page/2
• thread #2 https://eu.community.samsung.com/t5/mobile-apps-services/private-share-unknown-number/m-p/3130517#M11107

Some others suggest you use another phone that can edit the value:

• https://www.reddit.com/r/GalaxyS21Plus/comments/m31r6g/fix_samsung_private_share_couldnt_get_phone/
• it actually leads to a quick video on how to sim swap, change value, and sim swap back https://www.youtube.com/watch?v=INFyXg0IsT4

That last one looks like your best bet. But you'll need a friend/family member to use their device.

Let us know if you ever find a solution...

Whizz

Hello Rowan,

Thank you for the provided details concerning your situation. 

I invite you to contact us in private when possible, so we can do some in-depth verifications, as we also require from you personal informations (phone number, the number of your SIM card etc). 

Thank you and I hope you'll have a lovely day!
- Cecilia