Wifi issues, out of data. Please help!

ruuka Posts: 1
edited April 2021 in Data Gifting

Hi, normally I don't have data issues but yesterday I noticed my phone started to only connect to data and no longer wifi (Ethernet works, but not wifi...)

Was using data for desperate measures in a conference call for work this morning but I disconnected and learned I'm out of data already.

Would really appreciate if anyone with extra data could help me out, I'll do my best to return the favor on my next month! 🙏

Best Answer


  • Whizz
    Whizz Posts: 14,411

    Hello ruuka,

    Thank you for the details concerning your situation, I verified your netwok in our tools and I am happy to confirm that everything looks great, the signals of the modem are within the standards and the modem is online. Did you do all of the manipulations indicated by Idefizz?

    In case your issues are still present, I invite you to contact us via the chat line, so we can do some in-depth verifications. Here is a useful link: https://fizz.ca/en/contact-us

    Thank you again and have a nice day!
    - Cecilia

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