Wifi issues, out of data. Please help!

ruuka

Hi, normally I don't have data issues but yesterday I noticed my phone started to only connect to data and no longer wifi (Ethernet works, but not wifi...)

Was using data for desperate measures in a conference call for work this morning but I disconnected and learned I'm out of data already.

Would really appreciate if anyone with extra data could help me out, I'll do my best to return the favor on my next month! 🙏

Idefizz

Are you using Fizz' modem as a router as well?

If so:

• rebooting it could quickly help
• Deactivate Band Steering as described at https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz#2
• Deactivate ATF as well
• Manually select your modem's Wi-Fi channels as described at https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#5

Otherwise :

• provide a bit more details about your issue.
• consult the following pages
  • https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
  • https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
  • https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

To request data:

• Share your referral code to receive data gifts. Avoid showing personal info on this public forum to prevent fishing.
• Your mobile plan must be active and have a data plan (empty or not). Perks and Upgrades are not considered part of the data plan.
• Your account must not be configured in Incognito mode (in your account's privacy preferences) See: https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community
• You should post your data request in the data sharing official sources of FIZZ :
  • The English version of the forum https://forum.fizz.ca/en/categories/data-gifting
  • The French version of the forum https://forum.fizz.ca/fr/categories/Partage-de-donn%C3%A9es
  • Facebook group https://www.facebook.com/groups/partagededonnees/

Whizz

Hello ruuka,

Thank you for the details concerning your situation, I verified your netwok in our tools and I am happy to confirm that everything looks great, the signals of the modem are within the standards and the modem is online. Did you do all of the manipulations indicated by Idefizz?

In case your issues are still present, I invite you to contact us via the chat line, so we can do some in-depth verifications. Here is a useful link: https://fizz.ca/en/contact-us

Thank you again and have a nice day!
- Cecilia