Not working need support?

Constantina B.

My internet is not working how do I chat with support ?

Whizz

Hello Constantina,

I am sorry for the situation encountered.
I have verified your Fizz account and I see that your modem is online, and the signals are alright as well. Also, there is no work carried out in your area affecting the services.
In order to make further manipulations, you can try the steps from our page: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
To contact us by chat in order to try together some steps and find a solution, you can access the page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do , and the option to chat with us will appear after 4, 5 seconds.

Thank you for your patience. Have a great day!
-Adelina

Idefizz

Hello @Constantina B. , to chat with support

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.