Internet down

Russell

Wow what support

Idefizz

Can you tell us more about the issue you face and the solutions you tried so far?

Fizz is mostly a self-serve solution, 100% online with chatting.

You can also contact Fizz ⌨️since they can 

• verify if there is an incident or maintenance work carried out in your area affecting services. The following map could give some clues: https://downdetector.ca/status/videotron/map/
• check your account status
• check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations). They can check for package loss or broadcast congestion.

Other tips:

• If you have another coaxial cable than the one that you already use, it would be very useful to test with it.
• Please check the steps from the FAQ as well: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
• Finally a full factory reset is a not so quick solution, but faster than waiting for a answer here.

To chat: ⌨️

• Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
• Look bottom right for the big ❔ question mark in a green bubble.
• Click it, options will be displayed
• Choose "Chat"
• Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
• Submit your question with possibly a relevant screenshot or modem photo 
• After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

StefanM

We need a little bit more information to help you.

Whizz

Hi Russell,
Thank you for letting us know about this matter.

I understand and I'm sorry to learn about the inconvenience.

Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes with the network connection to that specific node. Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.

Thank you very much for your understanding.

Have a good one!

Andrei

Dgjf

Its not just Fizz all provider who use the videotron network as a shut down when an incident occur.