Double billed

stanleyd
stanleyd Posts: 2 ✭✭
in Your Fizz Account

Hi,


It seems that I have a charge to my account on April 7th of 39.85$ for something that I am not aware of. All my other services have been charged as usual. Is there a fee I was not aware about?


Thanks

Best Answer

  • Whizz
    Whizz Posts: 23,111 admin
    Answer ✓

    Hello stanleyd,

    I am sorry to hear about this situation. 
    I have verified your account but I can't see the $39.85 you mentioned. 
    I would recommend contacting our support team for further investigations: https://fizz.ca/en/contact-us


    Have a good one,
    -Alex

Answers

  • DinoS
    DinoS Posts: 626 ✭✭
    edited April 2021

    Most fizz support agents are common: Good attitude but not knowledgeable.

    Please go to my profile -- contact us and send them a screen shot of double charge.

    They can work on it after. Otherwise they will simply answer "no double charge" until you are lucky enough to find an experienced support.


    Good luck.

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