Cannot use the service

Sid
Sid Posts: 1
edited April 23 in My Mobile

Hi

My phone was bloqued because of payment.

Now i made the payment and i said that my service is back but i am still unable to make a call or send sms.

It already have been 4 hours.

***

Could you help me out

Best Answer

  • Whizz
    Whizz Posts: 10,159
    Accepted Answer

    Hello Sid,

    We're so sorry to hear about this situation. I checked and the line is active and in good standing, after the payment passed. I kindly recommend in this case to reboot your phone and once it's back on, turn airplane mode on for a few seconds, then back off. 

    Another manipulation you could try would be to disable automatic network search and try to manually connect to Fizz EXT, then go back to Fizz and test your services. Depending on your device, you will be able to do this from:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz
    iPhone: Settings → Carrier → Fizz EXT then Fizz

    More useful steps can be found on our pages: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why and  https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    If the situation persists, please contact us on any channel you'd prefer: https://fizz.ca/en/contact-us in order for us to be able to be of assistance and remedy it.

    Thank you so much for your understanding and I wish you a lovely day,
    -Ioana

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