phone says 'unregistered sim'
Hey so recently I got a new phone and wanted to switch my sim card so I did but when I put in my sim it said 'unregistered sim' so I went to network settings and tried to connect to it manually then a pop-up said 'registering on fizz' then it said 'unable to connect. Try later' help is appreciated, thank you.
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Best Answer
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A few troubleshooting questions for you:
- Have you tried to activate the SIM, your plan? See this: https://fizz.ca/en/faq/activate
- Did you get an email that says your plan is now live and your activation is complete?
- Is your plan all as expected in your account? Here's a direct link https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan
- What does you order and transaction history say? Here's a direct link https://zone.fizz.ca/dce/customer-ui-prod/#/account/profile
- Is your phone unlocked? Is not, see this: https://fizz.ca/en/faq/how-do-i-unlock-my-phone
- Is your phone compatible with Fizz? See this https://fizz.ca/en/faq/compatible-devices
- Has your phone been declared stolen? See this: https://fizz.ca/en/faq/lost-stolen-blacklist
Tips:
- Check your APN settings See https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
- Try restarting your phone, is there any prompt like asking a unlock code?
- Reboot your phone and after have the airplane mode activated for 30 seconds, then have it turned off
- change the connection to Fizz EXT and then immediately back to Fizz for your provider settings, restart the phone
Here you can find a bit more troubleshooting you can try: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
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Answers
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Hello Raven,
I am sorry to hear about this situation.
Please follow the instructions Idefizz provided.
If by any chance nothing works please contact our support team for further investigations: https://fizz.ca/en/contact-usHave a good one,
-Alex0
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