Setting Up Wi-Fi in my next apartment before current tenants move out

Ella

Hello ---

I am moving into a new apartment May 1, 2021 @ 3 pm. I need to have Wi-Fi installed on that day and I wanted to go with FIZZ. However, the current tenants, who aren't moving out until May 1 @ 8 am, also use FIZZ. To my knowledge they cannot transfer the plan, and I also cannot subscribe and schedule a router installation until they unsubscribe. While I've reached out to them to see if they can do so earlier, I've no indication that they will do it in a timely manner.

I was wondering how I might be able to bypass the issue of overlapping subscriptions, in order to set up a plan ASAP and schedule an installation on May 1. Otherwise I will be forced to go with another company, as I am subletting the apartment out on the same day and will not be in MTL after May 1.

Thanks in advance!

Whizz

Hi Ella,
Thank you for letting us know about this.

As a colleague of mine presented the case to you a couple of days ago, you encounter this situation because there cannot be two Fizz Home Internet subscriptions at the same time at the same address.

The person who currently has an Internet plan active there needs to either cancel it or move his service to a new address.

Only then will you be able to take his place and subscribe successfully to the new address.

More information about moving your internet service can be found on our page: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Thank you very much for your understanding.

Have a good one!
Andrei

Idefizz

I would have suggested to set an appointment for May 2nd to see if the apartment would be seen as freed in Fizz appointment system but the subletting complicates the matter a bit.

One thing is for sure, subscriptions cannot overlap at Fizz for a given civic address.

So I suggest you chat with Fizz on this matter.

To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.