What us happening with my internet?

Akeem
Akeem Posts: 7 ✭✭
in Internet

Been 6 hours im waiting for my internet to work.. my payment is good and processed i got the message it is reactivated but nothing works since 9:56 this morning. I tryed reboot, and restart the modem no results.

Screenshot_20210420-143730_Settings.jpg

Customer service is ghost town or what? Someone help please im paying 68,99$ /month for nothing right now.

Best Answer

  • Whizz
    Whizz Posts: 23,479 admin
    Answer ✓

    Hello Akeem,

    I am sorry to hear about this situation. 
    I have verified and I can see there is a ticket already escalated.
    You will be contacted via e-mail as soon as we have any updates.
    I apologize again for the inconvenience. 

    Have a good one,
    Alex

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    We are client just like you here not the customer service.

    Its take about 2-3 hours and after restard your modem and you should be good.

    If its not the case just contact the support with the ? or Facebook messengaer.

    Have a nice day :)

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Hi @Akeem

    Here in this forum, we are users just like you. Usually it takes 2-3 hours for the service to be restored after reactivation. However, since it still isn‘t working, I suggest you reach out to support. They might be able to help you. My plans —> Contact Forms —> Green Chat Bubble.

    Could luck. :)

This discussion has been closed.

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