2 days ago when im not connected to wifi I don’t have mobile internet

System Posts: 2
edited April 19 in My Mobile
This discussion was created from comments split from: The first community designed custom phone case.

Best Answer

  • Whizz
    Whizz Posts: 10,230
    Accepted Answer

    Hello Omar,

    We're sorry to hear about this situation encountered. I checked your account and currently, both your mobile and internet plans are active. I can recommend to reboot your phone and once it's back on, make sure only mobile data is on and Wifi is disabled, in order for everything to work smoothly. You will find more useful manipulations that can be tried, on our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

    Should there still be a situation afterward, please contact us in private on the channel you'd prefer: https://fizz.ca/en/contact-us so we can be able to make the necessary verifications on your account and further help.

    Have a lovely day!



  • Omar
    Omar Posts: 1

    Hi, since 2 days ago when im not connected to wifi I don’t have internet in my phone, I thought my data was over but I checked today and I do have data... any help?