Is there a Cellular Network outage? No able to call
Hi my cell reception shows 0 bars for the past couple hours here in Montreal is there an issue?
Best Answer
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Hello Montreal_User,
Apologies for the unpleasant situation.
Have you tried to reboot the phone to see if the situation changes? Also, I suggest to change the network manually from your phone's settings menu to see if you will be able to find a Fizz network that offers better reception. A few more suggestions can be found here:
https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
If the issue persists, please reach us directly through the link above to test further with you.
Thank you for your understanding.
Have a good one.
Catalin0
Answers
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There has been multiple reports about network issues since this morning at Rogers but https://downdetector.ca/ shows a trend amongst many.
Maybe this is affecting you as well?
I'm personally able to send SMS and calls. Maybe it is fixed or intermittent or geographically based.
Maybe try :
- choose a Fizz-EXT and come back?
- go in airplane mode for 30 seconds and come back.
Rogers Fido are now in the news:
- https://www.cbc.ca/news/business/rogers-outage-1.5992954
- https://www.ctvnews.ca/business/rogers-fido-wireless-customers-affected-by-countrywide-outage-1.5393082
And on Facebook:
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Yes I've rebooted and it's the same, no reception. When I go into settings there's no other network I can choose, it just says DISCONNECTED
How do I reach you, that link you provided only has one mention of the Contact Us page, which brings me to this Community hub.
Please help
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Chat bubble is the tool to reach Fizz, there is no phone to call them. To chat:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
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While on the link I have previously sent, you will need to make sure that ad-block extensions are disabled for the domain and that pop-ups are allowed and then wait a few seconds for the question mark symbol to show up in the bottom right corner and click on it and there you can see different options to reach us.
Catalin0 -
When click on the "?" it gives the options like your gif, but when I click on the CHAT option, nothing happens. I'm used both Firefox and Chrome
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If the "?" does nothing, make sure…
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- try in incognito mode
- JavaScript is enabled
- no VPN disables the rendering, some have ad blockers
- to empty your cache
- to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
- to try on another device (mobile, laptop, tablet)
If all fails, like mentioned earlier try the Facebook Messenger option. Many find it useful.
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