Is there a Cellular Network outage? No able to call

Montreal_User
Montreal_User Posts: 3
edited April 2021 in My Mobile

Hi my cell reception shows 0 bars for the past couple hours here in Montreal is there an issue?

Best Answer

  • Whizz
    Whizz Posts: 15,562
    Answer ✓

    Hello Montreal_User,

    Apologies for the unpleasant situation.

    Have you tried to reboot the phone to see if the situation changes? Also, I suggest to change the network manually from your phone's settings menu to see if you will be able to find a Fizz network that offers better reception.  A few more suggestions can be found here:

    https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only

    If the issue persists, please reach us directly through the link above to test further with you.

    Thank you for your understanding.

    Have a good one.
    Catalin

Answers

  • Idefizz
    Idefizz 🌈💰️🎁🎁🎁 REFERRAL CODE ▶LRYiH◀ CODE RÉFÉRENCE 🎁🎁🎁 💲💲Posts: 2,999
    edited April 2021

    There has been multiple reports about network issues since this morning at Rogers but https://downdetector.ca/ shows a trend amongst many.

    Maybe this is affecting you as well?

    I'm personally able to send SMS and calls. Maybe it is fixed or intermittent or geographically based.

    Maybe try :

    • choose a Fizz-EXT and come back?
    • go in airplane mode for 30 seconds and come back.


    Rogers Fido are now in the news:


    And on Facebook:


  • Yes I've rebooted and it's the same, no reception. When I go into settings there's no other network I can choose, it just says DISCONNECTED

    How do I reach you, that link you provided only has one mention of the Contact Us page, which brings me to this Community hub.

    Please help

  • Idefizz
    Idefizz 🌈💰️🎁🎁🎁 REFERRAL CODE ▶LRYiH◀ CODE RÉFÉRENCE 🎁🎁🎁 💲💲Posts: 2,999

    Chat bubble is the tool to reach Fizz, there is no phone to call them. To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.


  • Whizz
    Whizz Posts: 15,562


    While on the link I have previously sent, you will need to make sure that ad-block extensions are disabled for the domain and that pop-ups are allowed and then wait a few seconds for the question mark symbol to show up in the bottom right corner and click on it and there you can see different options to reach us.

    Catalin

  • When click on the "?" it gives the options like your gif, but when I click on the CHAT option, nothing happens. I'm used both Firefox and Chrome

  • Idefizz
    Idefizz 🌈💰️🎁🎁🎁 REFERRAL CODE ▶LRYiH◀ CODE RÉFÉRENCE 🎁🎁🎁 💲💲Posts: 2,999

    If the "?" does nothing, make sure…

    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)

    If all fails, like mentioned earlier try the Facebook Messenger option. Many find it useful.

This discussion has been closed.