My sim?

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Kun
Kun Posts: 1 ✭✭
edited April 2021 in My Mobile

Hello ive been stop using my account for a few months and I need it now but it says here that I need a sim code but I already have a sim in the phone and I dont have the sim code anymore do I need to order another sim card%?

Best Answer

  • Idefizz
    Idefizz Posts: 3,001 ✭✭
    Answer ✓
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    You should be able to use your SIM again. How long has it been since last active? I do not remember Fizz' policy but some provider put expiry date of 12 months on SIM cards.

    The activation code is written on the SIM card.

    If you are referring to a PIN codes, know that there are both a PIN code and a PIN2 code associated to SIMs.

    This PIN code is written on the card[...]

    [...]

    The PIN2 code is rarely used, and use depends on your phone's features. [...] protects access to specific features; for example, it activates your phone's restricted directory

    [...]

    IMPORTANT! If you type 3 incorrect PIN codes in a row, your SIM card will be blocked


    Source: https://fizz.ca/en/faq/how-do-i-personalize-my-pin


    If your SIM card is "blocked", there is a way to unblock through your account settings:

    To unblock your SIM card, you must enter a PUK (PIN Unlock Key) code.

    Source: https://fizz.ca/en/faq/how-do-i-use-puk-code-to-unblock-my-sim-card


Answers

  • Idefizz
    Idefizz Posts: 3,001 ✭✭
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    OK so my comment went into the moderation realm (Hello @Whizz aren't the rules a bit too sensitive? 🤔).


    Until it comes back, your SIM should be OK. So have a read about SIM, PUK, PIN and PIN2 codes, ...

  • Fizzy
    Fizzy Posts: 11,309 ✭✭
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    Hi Kun,

    If your account has been suspended/inactive for a few months, you will need to activate a new account.

    The same SIM card is good to use again for a new activation, but you will need to know the activation code.

    If you don't have the activation readily available, you can contact Fizz support by Live Chat for help:

    1. Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2. Any ad blockers in your browser should be disabled.
    3. Open a help link page above from Fizz Solution Hub such as: https://fizz.ca/en/faq/activate
    4. The green chat bubble should appear after a few seconds in the bottom right corner.


    BTW when you activate the first plan of a new account, you are eligible to receive the referral credit.

    If you need a referral code, there is a list here: https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here/p25

    You can choose mine or use the code of someone who has helped you. 😃

  • Dgjf
    Dgjf Posts: 3,123 ✭✭
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    If i not mistaken the code is on the sim card so just pop it out and read the code :)

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Theoretically you can use the same simcard. However, since you don't have the activation code anymore, you will have to buy a new simcard unfortunately.

  • JuanPa
    JuanPa Posts: 236 ✭✭
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    I think it doesn't actually matter... Maybe you can find the place where the sim card was?

This discussion has been closed.