Why can't I adjust my plan?

kpc44
kpc44 Posts: 1 ✭✭
in Your Fizz Account

I clicked 'Adjust my Plan', hoping to my data allowance. But a red msg displays: "You cannot adjust your plan before 2021/04/01" ...... But that date passed weeks ago?

Best Answer

  • Whizz
    Whizz Posts: 23,076 admin
    Answer ✓

    Hello kpc44,

    I am sorry to hear about this situation. 
    I have escalated a ticket to our technical team to verify this. 
    As soon as we have any updates you will be contacted via e-mail.

    Have a good one,
    -Alex

Answers

  • Fizzy
    Fizzy Posts: 11,798 ✭✭

    Hi kpc44

    This is a glitch with your plan. Please contact Fizz support so they can create a ticket to fix this issue for you.

    1. Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2. Any ad blockers in your browser should be disabled.
    3. Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
    4. The green chat bubble should appear after a few seconds in the bottom right corner.
  • Albre404
    Albre404 Posts: 27 ✭✭

    Seems like a bug to me, maybe try again next month? Have you already change it this month?

This discussion has been closed.

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