how to work my phone?

luna
luna Posts: 1 ✭✭
in My Mobile

hi

I transferred my phone number but it didn't work. how to i do??

Best Answer

  • Whizz
    Whizz Posts: 19,077 admin
    edited April 2021 Answer ✓

    Hello luna,

    I am sorry to hear about this.
    I can see the transfer was complete but our system is still processing the plan activation order. 
    Our support team already escalated a ticket for this situation.  
    We will contact you right away via e-mail as soon as we have any updates.

    Have a good one,
    -Alex

Answers

  • Fizzy
    Fizzy Posts: 10,889 ✭✭

    Hi Luna,

    First of all, welcome to Fizz!


    You may check this FAQ from Fizz for possible reasons: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do


    If your number is eligible for transfer to Fizz mobile, you can contact Fizz support.

    When contacting Fizz, make sure

    1. Your account with your old provider must be active.
    2. The number transfer is not blocked with your old supplier account.
    3. To give Fizz the exact information from your old supplier account
      • your full name on the account
      • your account number (or IMEI of your phone)


    While waiting for the transfer to complete, calls and texts to your number will continue to be sent to your old provider's SIM card until the transfer is complete. Once the transfer is complete, your old supplier account will close automatically close and the old SIM card will stop functioning.

     

    You can contact customer support by chat:

    1. Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2. Any ad blockers in your browser should be disabled.
    3. Open a Fizz help page like this one: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    4. The green chat bubble should appear after a few seconds in the bottom right corner.
  • luna
    luna Posts: 1 ✭✭

    Hi Alex

    I still can not use my phone. Is it normal?

    what is wrong ?

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Luna,

    We're truly sorry about this situation. Rest assured that, as my colleague mentioned, there's already a ticket in progress regarding this and our technical team is doing the necessary to remedy this right away.

    We will inform you over email once they inform us everything's in order.

    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana

This discussion has been closed.

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