Why other people do not get my text messages?

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Erika
Erika Posts: 1 ✭✭

Hello, I am using Fizz for 1,5 week. I have Android phone. When I send text messages to people with IOS, they are not getting them (other service providers). What could be the issue? Thx

Best Answer

  • Idefizz
    Idefizz Posts: 3,001 ✭✭
    edited April 2021 Answer ✓
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    Is your SMSC configured correctly?

    Make sure your phone is correctly configured for the Short Message Service Center (SMSC).

    The number configured in your phone must be: 1-438-520-0092.


    The process can vary from one phone model to another. Here are two examples:

    Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages 

    Editing on Android: Dial *#*#4636#*#* from your phone keypad → Phone Information → SMSC: Update with +14385200092 

    Verification on iPhone: Dial *#5005*7672# → Press the key to place the call. 

    Editing on iPhone: Dial **5005*7672*+14385200092# → Press the key to place the call.


    SOURCE: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages#8


    Also have you chosen the option in your plan?


    Plenty of other tips in the same SMS page: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    Another of them is simply to restart your phone.

Answers

  • Whizz
    Whizz Posts: 20,663 admin
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    Hello Erika,

    I am sorry for the situation encountered.
    Can you please contact us in private in order to make further manipulations, in order to fix this situation?
    You can contact us any time at https://fizz.ca/en/contact-us

    Have a great evening!
    -Adelina

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    If the advice that Idefizz provided is not helping, please contact support as suggested. They can look into it for you from the technical side

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