Having trouble whit home internet

Rafael F. #8057

I have the 120 plan and everything was going alright since a few weeks the internet keeps going offline and back online ..its annoing !!!

I did restart my fizz modem and did evrything that i read here in the forums...

Fizzy

Hi Rafael F.

Sorry you are having internet issues.

Have you tried restarting by unplugging the electrical plug of the modem for 1 minute, waiting for all the lights to turn off before retrying again.

I notice that one of the tests connects to a Toronto server. By any chance, are you using a VPN? If so, please retry without the VPN to see if the problem continues.

Does the crash happen with WiFi only or via ethernet cable connection as well?

If the crash happens with WiFi only, then there are several troubleshooting tips here: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If both WiFi and ethernet connection go down often, it is not normal.

In this case, please take note of the modem lights and contact Fizz support: https://fizz.ca/en/contact-us

They can test your connection remotely.

Fizzy

You can also try a factory reset of your modem, by pressing and holding the small button behind the modem with a paper clip for 10+ seconds. Then wait 3-4 minutes before retrying.

Optionally you may try using your own router if the WiFi from the Fizz modem does not meet your needs: https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

Whizz

Hello Rafael F. #8057,

Apologies for the encountered issue.

I have verified the signals of your modem and everything appears to be good and there are no issues with the network grid in your area either.

While verifying the connection between our device and yours, I see that there is a high amount of band switches. Please follow the suggestions Fizzy has provided and after log into either modem's interface or the Fizz Wi-Fi application and disable the band steering function as indicated here:  https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#4

Once the function has been disabled please connect mainly to the 5Ghz band and test to see if the issue persists. Regarding your speed tests, please be aware that the speed through wi-fi is divided by the numbers of devices connected. To see the actual speed, I suggest doing a test with only one device connected to the network through a Ethernet cable.

Thank you for your understanding.

Have a good day.

Catalin 

StefanM

I have found that the modern that is provided by Fizz is not a particularly good one (CODA). I bought my own router and only use it in bridge mode. Since then I am getting even faster speeds than the advertised 120. I suggest you do the same. It's one purchase and you are good to go for the next couple of years.

Dgjf

When you do the test are you the only one to use the internet ? The 120Mbit you get is for all your tool on the network. If, for example, you wike lisent netflix 4k (25mbt) and you son update is steam library (50mbit) its notmal to get lower result.

And do you do your speed test on the wifi or on a wired connection ?

The ultimate solution is to get your own routeur IF you really only have a problem with the fizz modem : https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

Have a nice day :P

Dgjf

https://forum.fizz.ca/en/discussion/comment/6567157#Comment_6567157

Its a bit sad but soo true. Fizz should provide the option to get an 'only modem' and not force us to receive a modem with router fonction.

Give the consumer choice :)

Rafael F. #8057

Thank you for all your replys i will try everything you guys suggested me...and im not unsing a VPN (toronto)