Sim card not connecting to cell network

Maurice

Hi

I've just followed the transfer cell number tansfer instructions and completed the transaction but my Fizz SIM does not connect to the cell network. Tried my old Sim and and it still connects. I have an Iphone 7s. Can you please help?

Thanks a lot

Maurice

Idefizz

It could take up to 2 hours, expect some account notifications.

Source: https://fizz.ca/en/faq/i-just-activated-my-plan-how-long-before-i-can-use-my-phone

Otherwise here are things to do/check:

• Check your network settings, see the iPhone https://fizz.ca/en/faq/what-are-fizz-network-settings-apn#4
• reboot your phone and after have the airplane mode activated for 30 seconds, then have it turned off
• change the connection to Fizz EXT and then immediately back to Fizz for your provider settings, restart the phone
• manually switch networks: (iPhone) Settings → Operators → Automatic/Fizz
• is your phone compatible https://fizz.ca/en/faq/compatible-devices
• is your phone unlocked? https://fizz.ca/en/faq/what-is-an-unlocked-phone  https://fizz.ca/en/faq/how-do-i-unlock-my-phone 
• are you in the coverage zone? https://fizz.ca/en/coverage 

Dgjf

Do you answer the SMS on the old ?

Its take some time to complte the transfert (about 2 hours)

Whizz

Hello Maurice,

We're truly sorry to hear about this situation. I verified your account and saw that you had a ticket escalated regarding this and our technical department helped remedy this. I recommend rebooting your phone, to ensure everything works smoothly. You can also check our page for steps on how to see if your services are working as they should: https://fizz.ca/en/faq/how-test-my-fizz-line

If by any chance you're currently still encountering a situation, please reach out to us on any channel you'd like, so we can be able to help: https://fizz.ca/en/contact-us

Thank you so much for your understanding.
Have a wonderful day!
-Ioana