Incoming call still going on the previous provider

Hi,

It's almost 4 days that I transferred my phone number from FIDO to FIZZ. I can make a call but can't receive any call. All the incoming call are going on FIDO(my previous provider) and nobody can reach me out.

What should I do?

Best Answer

Answers

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,291

    Its seem weird after all this time you should ty to power off your phone, remove and reinsert the sim car, and restard it.

  • Fizzy
    Fizzy  * Code référence 50$ + données gratuites: <66KGA> *  Posts: 6,718

    If the incoming calls and SMS are still going to the old Fido SIM, it means there was a problem with the number transfer.

    Please contact Fizz support: https://fizz.ca/en/contact-us

  • Whizz
    Whizz Posts: 8,234

    Hello Seyed,

    I am sorry for the situation encountered.

    I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further with this situation.

    Please reach us back if you have any other questions. You can contact us any time at https://fizz.ca/en/contact-us

    I wish you a great day!

    -Adelina


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