Incoming call still going on the previous provider

seyed S. #1537

Hi,

It's almost 4 days that I transferred my phone number from FIDO to FIZZ. I can make a call but can't receive any call. All the incoming call are going on FIDO(my previous provider) and nobody can reach me out.

What should I do?

Fizzy

Hi Seyed S.

Here are some possible causes:

https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

In case of problem, you can contact Fizz support for help by Live Chat

1- Log in to your account (see top right).

2- Any ad blocker in your browser must be disabled.

3- You must be on a help sheet: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

4- The green bubble should appear in bottom right of the page

Dgjf

Its seem weird after all this time you should ty to power off your phone, remove and reinsert the sim car, and restard it.

Fizzy

If the incoming calls and SMS are still going to the old Fido SIM, it means there was a problem with the number transfer.

Please contact Fizz support: https://fizz.ca/en/contact-us

Whizz

Hello Seyed,

I am sorry for the situation encountered.

I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further with this situation.

Please reach us back if you have any other questions. You can contact us any time at https://fizz.ca/en/contact-us

I wish you a great day!

-Adelina