About my Your payment failed

mygalus

I updated my Credit card number few day ago, but it look like something goes wrong,

I reset it to my new card, let'S me know what I can do to solve this issue.

Thanks

Whizz

Hello mygalus,

Apologies for the encountered issue.

After registering the new card on your account, have you made sure that it was set as default payment method in My plans- Manage plan- Payment methods as well? The card needs to be set as default manually for the plan as well after it is added on the Fizz account in order for it to be used for the recurring payments. 

Also, make sure that there are no rejections on your bank's end for the payments towards us.

For more details, please take a look over:

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Thank you for your understanding.

Have a good day.
Catalin