Internet DC

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Mohssine
Mohssine Posts: 10 ✭✭
in Internet

Hello my internet has been disconnecting 5-7 times a day for about 5-10 mins for the past 2 weeks and it is very annoying

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  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    Hi Mohssine

    Sorry you are having internet issues.

    Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

    If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection. Be aware that you may need to redo the modem configuration.

    If the problem persists, you can also contact customer support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

Answers

  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    I had a look at your previous questions. If you are experiencing this issue with WiFi only, do note that the Fizz modem does not emit a strong WiFi signal. If you live in a larger than average home, you can choose to use your own router to get a stronger signal.

    Instructions from Fizz can be found here: https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

    Also to get maximum WiFi signal, try installing the modem in a central location in your house.

  • JuanPa
    JuanPa Posts: 236 ✭✭
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    Ouf, i just ordered my internet. Hope I won’t experience this issue!!!

  • Dgjf
    Dgjf Posts: 3,052 ✭✭
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    The bullet proff solution is to use your own router instead of the router build in the modem.

    Here how : https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

    Have a nice day :)

  • Whizz
    Whizz Posts: 19,102 admin
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    Hello Mohssine,

    We're truly sorry to hear this. I checked your account and the plan is active and in good standing, there are also no maintenance works carried out in your area. All your modem signals are looking great as well. Given that I notice a reboot hasn't been performed in 34 days, I kindly recommend to reboot the modem by unplugging the power cable, wait 10-15 seconds and plug it back in.

    You can also follow the steps the other members mentioned as well and depending whether the issue is only via Wifi or Ethernet as well, you'll find further useful manipulations here: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it and https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    Should there still be a situation, please contact us on any channel you'd prefer so we can be able to assist: https://fizz.ca/en/contact-us 

    Thank you for your understanding.
    Have a lovely day,
    -Ioana

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