Never received my sim card.

Sonia
Sonia Posts: 1 ✭✭
in Your Fizz Account

I called the carrier and they told me they left it at the door. Never saw it?? They never rang the door!

I look all over our front yard, nothing. Carrier was no help and rude.


This is not a good start :(

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓

    Chat with Fizz to explain the situation and issue a refund request.

    They should invite you to get a new card in the mean time.

    2 ways to do that:

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    Just contact the support of Fizz they will give your money back and you can rebuy one or just go to a couche-tard and buy it there.

    Have a nice day :)

  • StefanM
    StefanM Posts: 1,453 ✭✭

    As suggested. Contact Fizz support and they will send you a new simcard as well as issue a refund for the simcard you did not receive.

  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    I wonder when that happens if it is a neighbor that got a missed delivery. 📫️

  • xiaobaor
    xiaobaor Posts: 7 ✭✭

    please try to track your package and find the problem , or by sim-card through Couche-Tard .

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    Did you manage to get another card ?

  • Whizz
    Whizz Posts: 23,112 admin

    Hello Sonia,

    I am sorry to hear about this.
    Please follow the steps our member provided and get in touch with our support team.
    They will verify the order and guide you on what needs to be done next. 

    Have a good one,
    Alex 

This discussion has been closed.

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