why is my phone taking so long to arrive?

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karlmarx
karlmarx Posts: 1 ✭✭
in Phones

I had initially ordered my phone march 7th and something happened and it didn't process, it took me a while to find that out and i had spoken to someone at fizz through the chat, when i found out it didn't go through they said i could place the order again, so i did. now it's saying estimated delivery march 24th and no other information, i just wanna know if anyone else experienced something similar when ordering a phone through fizz

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  • Whizz
    Whizz Posts: 19,188 admin
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    Hi karlmarx,
    Thank you for reaching out to us with this matter.

    Indeed, I can see that you were informed of the fact that we received a response from the technical team and, after thorough verifications, they confirmed that an error occurred while completing the order for the device. Therefore, the previous agreement with Pay Bright has been voided.

    I can also see that you were invited to place a new order and I'd also recommend you check our link on how the financing via Pay Bright works to get a better understanding of this case:
    https://fizz.ca/en/faq/how-does-financing-paybright-work

    Thank you very much for your understanding.

    Have a good one!

    Andrei

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