Why is my data not turning on

marietvincent1
marietvincent1 Posts: 1
edited March 27 in My Mobile

I haven't been able to turn on my data for the past 3 months. Could you see if it's activated please?

Best Answer

  • Whizz
    Whizz Posts: 10,307
    Accepted Answer

    Hello marietvincent1,

    Apologies for the unpleasant situation.

    I have verified your mobile data and your data appears to be active and there is available mobile data.  

    Have you tried to reboot your phone and after have the airplane mode activated for 30 seconds, then have it turned off to see if it is still not working? If you are using an iPhone, make sure that your iOS and carrier are updated to the latest versions while connected to the wi-fi network? If you're using an Android phone, please make sure that your APN settings are configured as indicated here: 

    https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

    If you are still having issues with the mobile data, please reach us by chat through the link above.

    Thank you for your understanding.

    Have a good day.
    Catalin

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