Updated my payment method and still have no service

Hello guys I updated my payment method and it still shows I got no service

Thanks

Best Answer

  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124
    Accepted Answer

    Hi  @Allen

     

    You are able to check that the payment was successful by going to My Plans >> Transaction History.

    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

     

    If you need to make a manual payment, go to:

    My Plans >> Manage plan >> Payment method.

     

    Click on the "Make payment now" button.

    Once payment has been made, your service will be restored within 3 hours.

     

    Meanwhile, please try restarting your device (phone or modem).

     

    In case of a problem, you can contact customer support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

Answers

  • Whizz
    Whizz Posts: 10,214

    Hi Allen,
    Thank you for letting us know about this situation.

    As I just checked from my end, I can confirm that both of your plans have been paid for and resuspended today at 10:09 AM and 10:10 AM respectively.

    I'd recommend to restart your phones and test the services afterwards, as they should work just fine:
    https://fizz.ca/en/faq/how-test-my-fizz-line

    Thank you very much for your understanding.

    Have a good one!

    Andrei

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 3,007

    Tje Whizz confirm the plan is active so restard your phone and if its not work get the sim card out and reput it in. Have a nice day :)

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