Updated my payment method and still have no service

Allen

Hello guys I updated my payment method and it still shows I got no service

Thanks

Fizzy

Hi  @Allen

 

You are able to check that the payment was successful by going to My Plans >> Transaction History.

For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

 

If you need to make a manual payment, go to:

My Plans >> Manage plan >> Payment method.

 

Click on the "Make payment now" button.

Once payment has been made, your service will be restored within 3 hours.

 

Meanwhile, please try restarting your device (phone or modem).

 

In case of a problem, you can contact customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hi Allen,
Thank you for letting us know about this situation.

As I just checked from my end, I can confirm that both of your plans have been paid for and resuspended today at 10:09 AM and 10:10 AM respectively.

I'd recommend to restart your phones and test the services afterwards, as they should work just fine:
https://fizz.ca/en/faq/how-test-my-fizz-line

Thank you very much for your understanding.

Have a good one!

Andrei

Dgjf

Tje Whizz confirm the plan is active so restard your phone and if its not work get the sim card out and reput it in. Have a nice day :)