My date all desapeared

Sab
Sab Posts: 1 ✭✭
in My Mobile

Hey there, I used to have 11 accumulated gig and my account is at 0. I work from home so always using my home internet. I am trying to figure out where I can see the past utilization and find out what happened. Anyone else has data desapearing?

Best Answer

  • NinjaBunga
    NinjaBunga Posts: 203 ✭✭
    Answer ✓

    Some data have "expiration date", maybe they have simply expired?

    You can see this information in : My plans -> Data Details

    image.png


Answers

  • Whizz
    Whizz Posts: 23,075 admin

    Hello Sab,

    I am sorry o hear about this situation. 
    You can verify as Mathieu T. 88438 suggested and also from your phone's data usage. 
    If the information you see there does not add up please contact our support team for further assistance: https://fizz.ca/en/contact-us

    Have a great day,
    Alex 

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    Data are not for ever the expired if you dont use it.

    If they disapeart before the expiration date you should contact the Fizz support.

    Have a nice day :)

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Data has an expiration data. Roll-over data, for example, is valid for two months. Once the time has elapsed, the data is gone.

    Apart from that, it could also be a display issues. I saw that some people reported that they didn’t see any data.

This discussion has been closed.

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