how do i get a nother number transfer request

ben
ben Posts: 1 ✭✭
in Welcome and join

i'm trying to get a nother request but there telling me that i already put the info previously.

Best Answer

  • StefanM
    StefanM Posts: 1,453 ✭✭
    Answer ✓

    The system resets automatically after 4 hours. You should be able to put it in again then.

    The system automatically saves the input data. That’s why you get this message

Answers

  • ben
    ben Posts: 1 ✭✭

    ok i'll try thanks

  • Whizz
    Whizz Posts: 23,553 admin

    Hi Ben,
    We can help you out with the transfer if you wish.

    Just contact us directly via Live chat, Facebook Messenger or WhatsApp and provide us with the name of your previous provider, the account number you had with them and also the IMEI number from your phone so we would be able to do so.

    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.

    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    More details on how to transfer your number to Fizz can be found here:
    https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    Thank you very much for your understanding.

    Have a good one!

    Andrei

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