My account is still deactivated even after updating payment methods. Why ?

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CharlotB
CharlotB Posts: 1 ✭✭
in About my account

Hi, I have updated my payment info 3 hrs ago and our service remains down. Can somebody help us.


Thanks

Best Answer

  • Whizz
    Whizz Posts: 19,102 admin
    Answer ✓
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    Hi CharlotB,

    Thank you for reaching out to us and I'm sorry for the inconvenience caused by this matter.

    Having checked on the situation, it would seem that the unsuspension order for your Internet plan following this cycle's payment wasn't automatically completed.

    Rest assured, I've escalated this situation to our specialized team and they'll handle it for you in the shortest time possible.

    You will be notified by us via email once a solution has been found by them.

    Thank you very much for your understanding.

    Have a good one!

    Andrei

Answers

  • Dgjf
    Dgjf Posts: 3,052 ✭✭
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    So the payement was made with your new card ? IF its yes the service will be back but it can take some time like 4 hours. After that just restard you device to get your service back. Have a nice day

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