could you activate my internet connexion ?

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Rialland
Rialland Posts: 1 ✭✭
in About my account

You have blocked my internet connexion because there was a paiement problem to my account.

I have payed right now on my account and it is said that the connexion is re activated

But i still don't have internet connexion at my home

Please help me !

Thank you

Best Answer

  • Whizz
    Whizz Posts: 19,096 admin
    Answer ✓
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    Hello Rialland,

    Apologies for the encountered issue.

    I have verified your account and the payment passed indeed at 6:52 AM and the service restoration has been registered, but due to the reactivation delay, it can take up until 9:52 AM for the home internet service to be restored as it can take up to 3 hours in such situations. If you still do not have home internet connection after 9:52 AM please let us know.

    Thank you for your understanding.

    Have a good day.
    Catalin

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