Joan V Long

Joan L. #26688
Joan L. #26688 Posts: 2 ✭✭
in Internet

Hi my Internet has been down for 3 nights and 2 days, are they having problems in the

Candiac area.

Best Answer

  • Joan L. #26688
    Joan L. #26688 Posts: 2 ✭✭
    Answer ✓

    Thank you, I heard that in the Candiac area the wires were vandalized.

    I have service now.

    I did not have any service for 3 nights and 2 days.

    The day it was connected , it kept cutting off and then it would start .

    But hopefully it will be fine .

    Thank you

    Joan Long

Answers

  • Whizz
    Whizz Posts: 23,502 admin

    Hi Joan,
    I understand and I'm sorry for the inconvenience you're currently experiencing.

    Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

    Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.

    Following this, please change the connection bandwidth from 2.4GHZ to 5GHZ as shown here below:
    The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
    Choose: ''My Wi-Fi''
    Select your Wi-Fi network
    Select: ''Advanced Settings''
    Band Steering ''On/Off''

    This change can also be applied through the Wi-Fi modem user interface:
    1. Log in at:192.168.0.1 from the web browser of any device.
    2. Log in using the following information:
    Username: cusadmin
    Password: xxxxxxxx (Password you chose during initial setup)
    3. Go to the next section to apply changes:
    Wireless → General Settings → 5GHz → Band Steering (Disable)

    I checked on your account and on your connection signals where I can see that they are off from the optimal parameters, with some package loss and broadcast congestion.

    However, there is no incident or maintenance work being performed in the area that could've caused the disruption.

    More helpful details can be found here:

    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    Thank you very much for your understanding.
    Have a good one!
    Andrei

  • StefanM
    StefanM Posts: 1,453 ✭✭

    I've only heard from people who were reporting of some problems in the Montreal area.

    Whizz, answered you already. Hope you could save the problem.

This discussion has been closed.

Categories