Why won't my data work?

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daniel G. 85408
daniel G. 85408 Posts: 4 ✭✭
edited March 2021 in My Mobile

As soon as I turn on the data on my phone and try to refresh a page it won't work. I've paid my bill so everything should be ok, not sure why it won't work

Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
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    Hello Daniel,

    Sorry for the situation encountered. 
    I have verified your account, and see that you have data mobile included in the plan.
    Can you please restart your phone and make sure you are connected to the Fizz network? Also, try turning airplane mode on then off.
    Please try the steps as well from our FAQ and : https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    If the situation persists, please contact us in order to help further: https://fizz.ca/en/contact-us

    Thank you for understanding, have a great day!

    -Adelina

Answers

  • Idefizz
    Idefizz Posts: 3,001 ✭✭
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    @daniel G. 85408 also removing the SIM card and placing it back sometimes made miracles according to other clients.

  • Seu_Madruga
    Seu_Madruga Posts: 73 ✭✭
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    When I have this kind of issues the first thing I do is change to airplane mode as Whizz suggested. Sometimes the cellphone gets stuck. If it doesn't work even after doing it, then I try rebooting, and at the end I go to customer service if needed :)

  • daniel G. 85408
    daniel G. 85408 Posts: 4 ✭✭
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    Thanks guys! I restarted my phone and it worked again!

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