Do I need to have the modem for the moving installation?

Patrick Posts: 1

Hi! I have scheduled a moving appointment for tomorrow morning. I was wondering if the technician can still install the service without the modem. I was planning to bring the modem later on in the day. Will this cause issues for the technician?

Best Answer

  • Whizz
    Whizz Posts: 8,273
    Accepted Answer

    Hello Patrick,

    Thank you so much for your message. Checking your account, I notice you were able to reach us as well in the meantime and we informed it would be best to have the modem with you as well, during the technician's appointment. This way, besides checking the cable connections, he can make sure the plan and modem are configured to work successfully at the new address too.

    For more information on the technician's visit, you can also check our page:

    Have a lovely day!


  • vanigh
    vanigh Posts: 242

    The technician will verify cable signal strength at your new place, you connect your modem later, make sure your internet account is active.

  • Justin
    Justin Posts: 888
    edited March 5

    Hi Patrick,

    Technicly and due to the Covid-19, the technician, as Vanigh said, will verify the cables from the outside.

    If everything is ok, you will have to connect the modem by yourself.

    Source :

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,361

    Its better to have the modem but the technician can still check but you will have no warrantie if nothing work when you try the modem later.

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