I have received my SIM card pamphlet in the mail but there wasn't any SIM card in it.

samcaron Posts: 1
edited March 5 in Welcome and join

Please send another one ASAP.

Thank you,


Best Answer

  • Whizz
    Whizz Posts: 10,214
    Accepted Answer

    Hi Samuel,
    Thank you for letting us know about this situation and I'm sorry for the inconvenience encountered.

    If that is the case and the SIM was not delivered with the pamphlet you received, I invite you to place a new order for a 2nd SIM card and I will issue a refund request for the 1st one that you didn't receive.

    You also have the option to buy one from Couche-Tard: https://fizz.ca/en/couche-tard-sim

    To order a new SIM card via your Fizz account, simply repeat the process like before from Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:https://fizz.ca/en/faq/how-do-i-order-sim-card

    Thank you very much for your understanding.

    Have a good one!



  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 3,007

    Im sorry for you but we are custommer juste like you here. Please dont put your mail adresse on a public forum next time. You should contact the support team. You have many option to do it i recommend facebook or the tools on the website.

    You can see the option here : https://fizz.ca/en/contact-us

    Have a nice day :)

  • redhead
    redhead Brossard, QuébecPosts: 755

    Your best bet is communicating with Fizz thru their chat (make sure you are logged in and have no adblockers) or send them a message thru Facebook Messenger.

  • Justin
    Justin Posts: 888


    Contact ASAP Fizz support. Make sure you have the number of your transaction.


This discussion has been closed.