I have received my SIM card pamphlet in the mail but there wasn't any SIM card in it.

samcaron

Please send another one ASAP.

Thank you,

Sam

Whizz

Hi Samuel,
Thank you for letting us know about this situation and I'm sorry for the inconvenience encountered.

If that is the case and the SIM was not delivered with the pamphlet you received, I invite you to place a new order for a 2^nd SIM card and I will issue a refund request for the 1^st one that you didn't receive.

You also have the option to buy one from Couche-Tard: https://fizz.ca/en/couche-tard-sim

To order a new SIM card via your Fizz account, simply repeat the process like before from Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:https://fizz.ca/en/faq/how-do-i-order-sim-card

Thank you very much for your understanding.

Have a good one!

Andrei

Dgjf

Im sorry for you but we are custommer juste like you here. Please dont put your mail adresse on a public forum next time. You should contact the support team. You have many option to do it i recommend facebook or the tools on the website.

You can see the option here : https://fizz.ca/en/contact-us

Have a nice day :)

redhead

Your best bet is communicating with Fizz thru their chat (make sure you are logged in and have no adblockers) or send them a message thru Facebook Messenger.

Justin

Hi,

Contact ASAP Fizz support. Make sure you have the number of your transaction.

https://fizz.ca/en/contact-us