I got charged twice

Melvin F.
Melvin F. Posts: 1 ✭✭
in Your Fizz Account
Hi there, this morning I received an email that my payment failed. I checked my bank account and turns out that I was charged TWICE. Can you please fix this issue.

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Kariann
    Kariann Posts: 98 ✭✭
    It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
    Have a great day! :)
  • Whizz
    Whizz Posts: 23,506 admin
    Hello Melvin,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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